Refund policy
At Veloura, we want you to love your purchase. If there is an issue with your order, please contact us as soon as possible so we can help.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- Photos or video showing the issue
- Photos of the item and packaging
- A brief description of the problem
After reviewing your request, we may offer a replacement or refund, depending on the circumstances.
Missing Items
If an item is missing from your order, please contact us as soon as possible with your order number and details of the missing item. We will investigate the issue and work with our fulfillment partner to determine the appropriate resolution.
Returns
Because our products are fulfilled through third-party suppliers, return instructions may vary by product. Please do not send an item back without contacting us first.
If a return is approved, we will provide you with the appropriate return instructions.
Wrong Size or Change of Mind
We do not accept returns simply because a customer changes their mind or selects the wrong size, color, or variation, unless otherwise stated on the individual product page.
Please carefully review product descriptions, measurements, sizing information, and product variations before placing your order.
Refunds
If your refund is approved, it will be issued to the original payment method used for your purchase. Please allow your payment provider time to process the refund after it has been issued.
Order Cancellations
If you need to cancel an order, please contact us as quickly as possible. Once an order has entered processing or shipping, cancellation may no longer be possible.
Contact
If you have any questions about our Return & Refund Policy, please contact us at:
Email: s53908915@gmail.com
Veloura reserves the right to review each return, refund, and replacement request individually.