Shipping policy

At Veloura, we work with third-party fulfillment partners to process and ship orders. We do our best to get your order to you as quickly as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment is successfully received.

Please note that processing times may vary depending on product availability and order volume.

Orders are not typically processed or shipped on weekends or holidays.

Shipping Times

After your order has been processed and shipped, delivery times may vary depending on your location, shipping method, carrier, and other circumstances.

Estimated delivery times will be provided when available during checkout.

Please note: Shipping estimates are not guaranteed delivery dates.

Shipping Delays

Once your order has been shipped, delays may occur due to circumstances outside of our control, including:

  • Carrier delays
  • Weather
  • Holidays
  • Customs processing
  • Incorrect or incomplete shipping information
  • Other unexpected shipping disruptions

We appreciate your patience if your order experiences a delay.

Order Tracking

When tracking information is available, you will receive a shipping confirmation with your tracking information.

Tracking information may take some time to update after your order has shipped.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address, your order may be delayed, returned, or delivered to the wrong location. Veloura is not responsible for issues caused by an incorrect shipping address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at s53908915@gmail.com.

Lost, Stolen, or Damaged Packages

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package arrives damaged, please contact us as soon as possible and provide your order number and photos of the damaged package and product so we can review the issue.

International Orders

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.

Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may also vary due to customs processing.

Contact Us

If you have questions about your order or shipping, please contact us:

Email: s53908915@gmail.com

Veloura